When I make a purchase over the phone, through the website or send in an order from a mailer, will I automatically be enrolled into a subscription service or an auto-replenishment program?
No, you will not be enrolled into any service or program without your explicit consent. If you would like to be enrolled in our Subscribe and Save program, you must specify your request when you place your order online, over the phone, or by mail.
How can I change or cancel my enrollment in the Subscribe and Save program?
You can manage your shipments, change your order frequency, or even cancel your enrollment in our Subscribe and Save program by logging into your account here, by calling our Customer Success team at (877) 455-2826 (M-Fri 10AM – 7PM EST), or by emailing [email protected].
How can I cancel my monthly auto-ship subscription?
You can cancel your auto-ship subscription up to 3 days before order processing by logging into your account here, or by calling our customer service team at (877) 455-2826. They are ready to take your call Monday through Friday, 10 AM to 7 PM EST.